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Need help?

Call us on + 32 58 31 47 71

Shipping

Delivery as you prefer

Together with our experienced shipping partner, we guarantee you a quick and perfect delivery. Our cleverly conceived packaging system guarantees the highest safety during transport. 

We offer you 2 options:

1. Pick Up @Designcollectors

• You collect your order, carefully packed by us, yourself in one of our warehouses in Belgium (options: Veurne or Puurs). 

• You receive an e-mail when your order is ready for collection. 

• This option is always free.

2. Standard delivery with DHL

• Articles that are in stock are delivered by our shipping partner DHL to the desired address within 1 to 5 days. For articles that are not in stock, you will find the delivery time on the product page.

• Orders from € 150 are delivered free of charge to 30 countries in Europe

Need help?

Should your order arrive damaged despite being given all the proper care, please contact our customer service. We are available from Monday to Friday, from 9am to 5pm CET.

Cancelation of your order / returns

Are you not happy with your order in the end? Would you like to exchange it? Please contact us, so we can look for a solution together. We are available from Monday to Friday, from 9am to 5pm CET.

If you decide to cancel your online order within 14 calendar days after receiving it, you have the right to send your article back.

You can return your order to Designcollectors, Pannestraat 225 - 227, B-8630 Veurne, Belgium in the original packaging at your own cost. The electronic labels make the returns process easy.