Delivery as you prefer
Together with our experienced shipping partners, we guarantee you a quick and perfect delivery. Our cleverly conceived packaging system guarantees the highest safety during transport.
We offer you 3 options:
1. Pick Up @Designcollectors
• You collect your order, carefully packed by us, yourself in one of our warehouses in Belgium (options: Veurne or Puurs).
• You receive an e-mail when your order is ready for collection.
• This option is always free.
2. Standard delivery with DPD
• Articles that are in stock are delivered by our shipping partner DPD to the desired address within 2 to 5 days. For articles that are not in stock, you will find the delivery time on the product page.
• Orders from €250 are delivered free of charge to 30 countries in Europe. For orders that amount to less, check the charge for your country.
For voluminous items, shipping is not free. If you wish, you can easily request a calculation of the shipping cost (without being obliged to buy).
• DPD is one of Europe's leading service providers for shipping parcels. You can track your order on www.dpd.net.
3. DHL Express delivery
• Your order is delivered quickly anywhere in the world by DHL, one of the leading transport partners in the world.
• After your order has been transferred to DHL, you will receive a SMS and/or e-mail with the expected delivery date and a link to On Demand Delivery (accessible via your smartphone, tablet or PC).
• You decide how, where and when the delivery takes place: at a DHL ServicePoint, at home, at school or at work, at your family or neighbours… and on the date you prefer.
• When you are on holiday, the shipment is stored for up to 30 calendar days.
• The rate depends on the volume of your package and its destination. The exact amount is calculated in your shopping basket.
Should your order arrive damaged despite being given all the proper care, please contact our customer service. We are available from Monday to Friday, from 9am to 5pm CET.
Always send at competitive prices or even free of charge
For orders from € 250, you pay € 0 transport charges, for all countries in the list below. (Exception: For voluminous items, shipping is not free). For orders below € 250, the shipping charges depend on the destination. Check the list for the charges for your country.
Free shipping for orders from € 250
|Destination||Price in €/parcel|
|the Netherlands||€ 10|
|Switzerland||€ 15 + € 35 Customs Clearance Cost|
|Czech Republic||€ 30|
|Great Britain||€ 16|
Country not on the list? Outside Europe?
There are special charges for countries that are not in the list, islands and non-EC countries. Ask our customer service for more information.
Cancelation of your order / returns
Are you not happy with your order in the end? Would you like to exchange it? Please contact us, so we can look for a solution together. We are available from Monday to Friday, from 9am to 5pm CET.
If you decide to cancel your online order within 14 calendar days after receiving it, you have the right to send your article back.
You can return your order to Designcollectors, Pannestraat 225 - 227, B-8630 Veurne, Belgium in the original packaging at your own cost. The electronic labels make the returns process easy.