FAQ

Shipping

Payment

Orderinformation

Gift certificate

Shipping

How will Designcollectors ship my articles?

Your order will be packed firmly and environmentally friendly in a special Designcollectors box. This packaging fixates your precious goods and protects them against jolting during transport.Together with our experienced transport partner DPD, we assure exact delivery. DPD is one of Europe’s top leading service providers for shipping parcels. You can track your order via DELIS on www.dpd.net.

What if my order is damaged when delivered?

Designcollectors handles your order with the greatest care (see also question 1). Should your Vitra design still arrive damaged, please contact Designcollectors' customer service. We will exchange your order as soon as possible.

Within how many days will I have my Vitra design at home?

Designcollectors has a very extensive range of products in stock. These articles are delivered to the desired address within two to five days. For articles that are not in stock, you will find the delivery time on the product page.

Is the shipping free of charge?

Yes, for order over € 250 there are no charges for transport to some 30 countries. For orders below € 250, the shipping charges depend on the destination. Discover all charges.

Where does Designcollectors deliver?

Designcollectors delivers to over 30 countries. We are able to ship to most countries on a DDP (Delivery Duty Paid) basis. This means all Import Duties / Customs Taxes and local Sales taxes are calculated and included within the purchase price.

We are also able to ship to many other countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

 

Payment

Can I pay my purchase on Designcollectors safely?

You can pay for your purchase on Designcollectors. in two safe ways: by credit card or, if the purchase amount is over € 500, via bank transfer (only in the Benelux). Designcollectors uses advanced technology to guarantee you a safe payment by credit card. After payment, your order is shipped immediately – if in stock. If you pay via bank transfer, your order will be shipped after the payment has been received, of which we will inform you.

I want to pay by credit card but the total exceeds the spending limit on my credit card. What can I do?

If the total amount of your purchase exceeds the spending limit on your credit card (American Express, Visa, MasterCard), you can contact your bank and ask them to temporarily increase your spending limit.

Are your payment details truly secure?

Yes, absolutely.  We work with Ogone, one of the leading European suppliers of payment services. Ogone is linked to the banks via secure interfaces, and can thus offer international payment methods.

For optimal user-friendliness, the payment screen is integrated in the Designcollectors website. As a result, the web address remains www.vitradirect.com, but the payment module uses the secure https protocol, which guarantees the security of your bank details!

If you would like more information, please contact our customer service, or visit www.ogone.be.

Orderinformation

Can I cancel my order on Vitradirect.?

Opting for Designcollectors is opting for quality, originality and flexibility. Vitra design enriches your life and it contributes to the personal collage of your interior with timeless designs.

Should you still regret your purchase, then obviously, there are the legal conditions for online purchases that are valid at Designcollectors. Within seven calendar days after receiving your order, you can send your article back to Designcollectors, Pannestraat 225 - 227, B-8630 Veurne, Belgium at your own cost, in the original packaging and accompanied by a copy of the invoice.

Gift certificate

Can I get a discount on my purchases at Vitradirect.?

You can already get a discount from your second purchase. With every order, you are given a loyalty discount that you can use with your next online purchase at Designcollectors.

The higher the amount of your order, the higher your discount on your next purchase:

  • order up to € 2,500 = 5% discount
  • order between € 2,500 and € 10,000 = 10% discount
  • order between € 10,000 and € 20,000 = 15% discount

You can then deduct this discount from the total amount of your next purchase. The discount code, which you will have to enter with your next order, is included in the confirmation e-mail of your order. Make sure to keep your code, because it's worth money!

I received a gift certificate or promotion code. How do I use it?

It is very easy. Once you have made your selection at Designcollectors and filled your shopping basket, continue to the check-out. Before submitting your order, you simply enter your gift certificate or promotion code in the dedicated box.